Delete your data
How to disconnect an account, remove Postify from Facebook or Instagram, and delete everything we hold — and exactly what each one removes.
Disconnect a single account
In Postify
Sign in and open Channels in the sidebar, then disconnect the Facebook Page, Instagram account or Threads profile you want removed. This deletes the access and refresh tokens we hold for that account, along with the cached platform payload stored beside them — page access tokens, account identifiers and the profile details the platform returned. Where the platform offers a revocation endpoint, we also revoke the authorization with the platform itself.
What stays
The channel's display name and picture stay on the disconnected record, because your past posts and their delivery history stay in your Postify workspace and would otherwise become unreadable. Posts you already published stay on the social platform itself. Deleting a published post is done on the platform, or from your workspace — disconnecting does not retract anything already posted.
Remove Postify from Facebook, Instagram or Threads
From your Meta account settings
You can revoke Postify from the platform side instead: on Facebook go to Settings & privacy → Settings → Apps and websites; on Instagram go to Settings → Website permissions → Apps and websites. Remove Postify there.
What we do when you do that
Meta notifies Postify automatically. If you removed our access, we flag the matching channels as needing reconnection and email the workspace owner — the tokens Meta revoked no longer work, so nothing can be published to those accounts until someone reconnects them. If you asked Meta to delete your data, we do automatically what disconnecting in Postify does by hand: we delete the access tokens and the cached Meta payload for every channel linked to your Meta account, disconnect those channels, and hand Meta a confirmation code for the request.
Delete your Postify account and all of its data
Request it from support
Postify does not yet have a self-serve account-deletion button — we would rather say so than point you at a control that isn't there. Email hello@devino.ca from the address on your account, or use the in-app support form, and ask for account deletion. We action these by hand.
What full deletion removes
Your user account, your workspace and its members, every connected channel and its tokens, your drafts, scheduled and published post records, uploaded media, templates and presets, and your audit and delivery logs. Backups roll off on their normal retention schedule, and we may keep the minimum billing records tax law requires.
Check a deletion request
Your confirmation code
When a deletion request reaches us through Facebook or Instagram, we return a confirmation code and a status link. Opening that link shows whether the request was received, completed, or failed — and how many connected channels it affected. Nothing is claimed as done before it is done.
If a code shows no record
If the status page has no record of your code, the request never reached us. Email hello@devino.ca with the code and we will complete the deletion directly.